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	<title>Nuvolosità Variabile &#187; ed.vallardi</title>
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		<title>A little lab #4</title>
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		<pubDate>Mon, 13 Apr 2015 00:45:15 +0000</pubDate>
		<dc:creator><![CDATA[Sara Milan Fiorenza]]></dc:creator>
				<category><![CDATA[Caro Diario]]></category>
		<category><![CDATA[a little lab 4]]></category>
		<category><![CDATA[austin kleon]]></category>
		<category><![CDATA[colibrì accademy]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[ed.vallardi]]></category>
		<category><![CDATA[idic]]></category>
		<category><![CDATA[semina ocme un artista]]></category>

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		<description><![CDATA[La cura del cliente: cosa puoi fare TU venditore &#160; Oggi si torna a scuola con la quarta lezione di A little Lab, leggetela tutta qui! L&#8217;ho introdotta io brevemente con una sigla: IDIC che nasconde una nozione teorica molto concisa ma densa, di come si fa customer care e che volevo regalarVI (vedi immagine [&#8230;]]]></description>
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